Onair TV debited my account again while I'm still waiting for my Dec and Jan refunds

I don't know what onair wants from me. I haven't received my refund for December and January now they debited my account again for February. Can anyone advise what I should do at this point. I'm thinking of involving the lawyers right now because this is bull****. I wrote to the 100 times, wrote of hellopeter 100 times they forever respond that everything will be fixed. Still waiting for my December, January and now February refunds. Once I involve lawyers I swear you will not just pay my money, you will also pay for the legal fees because this is such an inconvenience.