TD
Thinus D
1 reviews | Active since Mar 2021
30 Oct 2023, 17:28
OnAir TV customer failure
I have send several Emails and logged calls regarding my server giving me issues. I am not getting helped at all. You end up spending more than 15 min on hold to wait for Technical support and they even fail to answer. I am not happy at all.
Helpful (0)
Replies (2)0
Replies (2)
OnAir TV's replyOfficial
31 Oct 2023, 08:54Hi Thinus
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir Fibre Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir Fibre Team
OnAir TV's reply31 Oct 2023, 08:54
Official
Hi Thinus
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir Fibre Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir Fibre Team
TD
Thinus D's updateReviewer Update
01 Nov 2023, 06:04Still no service after your message above. Just lies. Received a phone call early yesterday to say On Air TV will get Technical assistance soonest possible and I will get updates during the day. NOTHING....! I wasted so much time and money on you with phone calls and this is the kind of service we get.
If I give even half the service you currently give to your customers, I would rather resign or close my doors..
If I give even half the service you currently give to your customers, I would rather resign or close my doors..
TD
Thinus D's update01 Nov 2023, 06:04
Reviewer Update
Still no service after your message above. Just lies. Received a phone call early yesterday to say On Air TV will get Technical assistance soonest possible and I will get updates during the day. NOTHING....! I wasted so much time and money on you with phone calls and this is the kind of service we get.
If I give even half the service you currently give to your customers, I would rather resign or close my doors..
If I give even half the service you currently give to your customers, I would rather resign or close my doors..