OnAir TV complete **** and still existing

I don't understand how such a **** is still existing. They called me and claimed to have partnered with multichoice. Offered me a decoder and ran a debit heck which I didn't approve but it's not coming off my account. I sent cancelation out seven days after receiving their decoder and paid an exorbitant amount that I wasn't even aware of in the first place. Three weeks after I receive a notification informing that they'll debit my account. I call then and the lady says the cancelation wasn't sent through despite me having sent all the necessary communication and payments well on Time. She promised that they wouldn't debit anything. They still debited. I go on Google and I realize that these people are actually running a ****ming scheme because how are more then half of their reviews saying the same thing. My next thing is speaking to the ombudsman about this because if we let this one go, a lot of people will be subjected to this *******.