Onair TV call centre is useless.

I cancelled my contract with OnAir TV within the cooling off period and paid a requested R350 collection fee for their Dstv Explora decoder, which I believe was different to the Dstv Explora decoder I'm using. I paid the fee within the 30 days I was given. The day I phone to cancel my account they told me the system is down and they can't send me the cancellation SMS. After I paid the cancellation fee I struggled to get someone to collect the decoder. They keep deducting payments from my bank account even after I have made several attempts to address the matter with them. Don't even bother trying to phone the *** number, it doesn't work, WhatsApp also up to ****, they'll ask how can they help, when you respond with the issue you get no response from them. When you do get through to the billing department on the phone no one is helping with the matter, keep putting me through from one person to the next, useless, friendly but useless.

For Ronel who was helpful with arranging collecting for the decoder I like to say thank you. But to all the other people who was useless, maybe you shouldn't work there.