Onair TV Bad Service

Very bad service, if there were a option for minus 10 they will be rated that low. very quick to phone you for explorer but don't tell you it will cost you extra money to watch Netflix or Showmax. Then I cancelled it with them still sealed. When I cancelled it they told me it will cost me hundred and fifty rand (R 150.00) for them to collect it, and you have thirty days (30 days) to pay the collection fees. But they don't tell you that the payment of hundred - ninety - nine (R 199.00) will be deducted from you account because they still didn't collect the explore and that will take between seven (7) and fourteen (14) work days. That after I phone them and they said the cancellation money was received and they will cancel the account. Now they said now they will not refund me the money because they did not collect the goods and I'm lay able for the payment with out a refund. FOR GOODS NOT USED???.