ONAIR TV BAD BAD BAD!! SHOULD NOT BE DOING BUSINESS!

I was called by an agent from ONAIR TV. She offered me an explora with which I could watch Netflix, YouTube, google etc.

I was so happy as I wanted a decoder like that without spending once off money to buy media box or wifi ****le.

I specifically asked if they install would I be able to do all these things. Her answer was yes, the techician will help me with that.

The.first decoder was faultj and did not work so I had to arrange that they send a new in working order decoder. It took quite a while before they sent the new one. So I again called the techicians to come out again.

When the techician came opened the box and installed the decoder, I asked him to please connect it to my uncapped wifi so I can google, youtube etc.

He informed me that I need a wifi ****le to do that and that the decoder he installed was exactly the same one I had!

Why would anyone order the same decoder they already have AND pay R150 extra???!!

I cancelled the deal on email. They didnt answer and when they eventually did, they just said they have to look into the matter and listen to voice recording between me and agent. They also stated that I didnt cancel within the specific time period stated in the contract! They are the ones not answering their phones, and I tried numerous times, also whatsapped and emailed.

It has been more than a month and they again deducted money from my account!!

And I am now fed up with them. This is by far the worst company I ever had to deal with and there is absolutely NO service whatsoever!!😡😡😡😡😡😡😡