OnAir tv and Multichoice

I had the most horrible experience with this team they upgraded my dstv decoder to the smart Explorer the lady who helped me said all i had to do was unplug the old one and plug in the new one well since March it wasn't working and I've been paying every month my installment me not knowing what wrong finally when I had money to come pay someone to see what's the issue OnAir tv gave me a decoder without the smart lnb apparently the lady made an error with the sale and there isn't nothing that can be done for all my 260rands of each month I lost they just sorry and can cancel it I was assisted by a Aveeshay Chaitram and wasn't helpfull at all DSTV is loosing customers and they yet to lose more to top it all off they will only cancel its as soon as it reach their warehouse which means they will still be taking my money don't go into business with this people they ****** they will be selling that decoder to the next person for a full amount where I lost over a thousand rand already they don't lose anything we lose be carefull of OnAir tv