Onair TV and beyond shocking service

These people don't know what they are doing. They first misled on a sale for an Explora 2. I complained of course thereafter, they apologized and offered that I can either cancel or get compensated with an Explora 1. I agreed to the compensation they told me it was dispatched on the 29th Aug. till today I have not received it. I called them this morning to follow up and got a shocking service from Sandile totally rude and has no telephone etiquette. I have never spoken to a manager each time to they make you hold till the phone cuts off. I wish Multichoice would use another company and not these amateurs, never in my life had I called and followed up so much. I wanted to refer my sister but due to the service received - no way am totally disgusted.