MM
Meshack M

1 reviews | Active since Feb 2022

02 Jun 2022, 10:18

Onair Tv

Hi. It has been over two years since I cancelled my deal with them (Onair Tv. they don't answer their calls when I call, when it comes to their emails they say they will investigate the matter till to date no answer. instead they have taken me to MBD for collection. I have also told them (MBD) what happened and they requested me to write an affidavit and a letter that explains what really happened. even after I have done that, they didn't help at all. instead they always calling to tell me that I should pay. I am actually frustrated by this matter both companies promised to sort out the matter but they doing nothing till to this day. I don't know if I am the only one who is been treated like this by this companies or what ? I feel bul**** by this companies. please advise

0
Replies (2)
OnAir TV
OnAir TV's reply03 Jun 2022, 10:31
Official
Good Morning Meshack, 

We sincerely apologize for any unpleasantness or mishaps we may have caused. 

Thank you bringing this to our attention, once our investigation on your query is completed a consultant from the Billing department will be in contact with you. 

Kind Regards, 
OnAir TV
MM
Meshack M's update05 Jul 2022, 09:22
Reviewer Update
Hi. I just want mention that Onair came back to me and fetched the last decoder. So, what is left is for them to clear my name from MBD and to receive a confirmation from both companies that i am clear and don't owe anything. However, that it was what I was told and it is the remaining step for resolving my queries. The only problem is that it not yet done,since I have not received anything from both companies. MDB keeps calling me and they say they waiting for Onair to tell them what to do. Thanks