OnAIR TV

Good day

We upgraded our explorer with the Explorer Ultra.

What you people are not advising us is the fact that you are charged with additional costs if you want to make use of the features on the decoder. After the decoder was delivered yesterday 09 January 2025, I opened the box and plugged it in. Only realising on the call with Multichoice that I must activate PVR to make use of Showmax and Netflix with a cost of R120.00 besides that an additional cost another R120.00 and that's for Extraview, that is besides the package I am currently on, this is daylight *******. I didn't sign up for this. Your consultants advised that if I cancel, I must pay R400.00 immediately, if not paid immediately i am also liable for the subscription for this month even if I don't use the decoder. How can i be charged if i don't use the decoder, and why are you not advising the people before the decoder is delivered that this will be the features on the decoder, and that i will be required to do the following etc....