AZ
Avela Z
1 reviews | Active since Nov 2024
06 Nov 2024, 08:34
Onair tv
I really hate what Onair tv is doing right now. I was not informed about the costs that come with the installation of the decoder, they made it seem like it will be a plug and play and now they tell me that I cannot cancel my contract with them, I don’t know know how I am expected to pay for a decoder that I am not using. Onair TV is just a big ****, avoid it in all possible ways, they also specialise in not responding to your calls, they are doing a very successful job at making sure that we do Not get satisfied by their service.
I need help because I won’t pay for a decoder I am not using.
Helpful (0)
Replies (3)0
Replies (3)OnAir TV's replyOfficial
06 Nov 2024, 09:15Good Day Avela
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply06 Nov 2024, 09:15
Official
Good Day Avela
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
AZ
Avela Z's updateReviewer Update
08 Nov 2024, 10:19Good day,
I got a call from Customer Care Team and the agent was able to do an investigation and admitted that I received the wrong information about the subscriptions. They agreed to help me cancel my contract, and I am currently waiting for them to collect the decoder, the process is still ongoing but so far so good.
Thanks for your assistance.
I got a call from Customer Care Team and the agent was able to do an investigation and admitted that I received the wrong information about the subscriptions. They agreed to help me cancel my contract, and I am currently waiting for them to collect the decoder, the process is still ongoing but so far so good.
Thanks for your assistance.
AZ
Avela Z's update08 Nov 2024, 10:19
Reviewer Update
Good day,
I got a call from Customer Care Team and the agent was able to do an investigation and admitted that I received the wrong information about the subscriptions. They agreed to help me cancel my contract, and I am currently waiting for them to collect the decoder, the process is still ongoing but so far so good.
Thanks for your assistance.
I got a call from Customer Care Team and the agent was able to do an investigation and admitted that I received the wrong information about the subscriptions. They agreed to help me cancel my contract, and I am currently waiting for them to collect the decoder, the process is still ongoing but so far so good.
Thanks for your assistance.
OnAir TV's replyOfficial
08 Nov 2024, 10:30Good day Avela
Thank you so much for sharing your experience. We appreciate the awesome feedback.
Kind Regards
OnAir TV Team
Thank you so much for sharing your experience. We appreciate the awesome feedback.
Kind Regards
OnAir TV Team
OnAir TV's reply08 Nov 2024, 10:30
Official
Good day Avela
Thank you so much for sharing your experience. We appreciate the awesome feedback.
Kind Regards
OnAir TV Team
Thank you so much for sharing your experience. We appreciate the awesome feedback.
Kind Regards
OnAir TV Team
