AZ
Avela Z

1 reviews | Active since Nov 2024

06 Nov 2024, 08:34

Onair tv

I really hate what Onair tv is doing right now. I was not informed about the costs that come with the installation of the decoder, they made it seem like it will be a plug and play and now they tell me that I cannot cancel my contract with them, I don’t know know how I am expected to pay for a decoder that I am not using. Onair TV is just a big ****, avoid it in all possible ways, they also specialise in not responding to your calls, they are doing a very successful job at making sure that we do Not get satisfied by their service.

I need help because I won’t pay for a decoder I am not using.

0
Replies (3)
OnAir TV
OnAir TV's reply06 Nov 2024, 09:15
Official
Good Day Avela

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

AZ
Avela Z's update08 Nov 2024, 10:19
Reviewer Update
Good day,
I got a call from Customer Care Team and the agent was able to do an investigation and admitted that I received the wrong information about the subscriptions. They agreed to help me cancel my contract, and I am currently waiting for them to collect the decoder, the process is still ongoing but so far so good.

Thanks for your assistance.
OnAir TV
OnAir TV's reply08 Nov 2024, 10:30
Official
Good day Avela 

Thank you so much for sharing your experience. We appreciate the awesome feedback.

Kind Regards
OnAir TV Team