Onair tv

A decoder was delivered to me last year around September or October. During phone conversations with an agent before the delivery we where told that during delivery the decoder will be connected. To our suprise the guy who delivered told us an engineer will come to connect. When we tried connecting wmit requested a password which we do not have. When on air called us because it is impossible to get hold of them we advised them about the password but they took us from pillar to post. The decoder hasn't been connected and they are now telling us of arrears. We need to cancel and they are giving me stories. Iam not happy with the service and I will not pay for something iam not using.