Onair Tv

In 2023 a lady called me from this company asking if I would like to have a DStv decoder because the decoder that I have will soon not be working anymore. I said yes but asked her twice if she was with DStv and she told me yes, I also told her that I am only a pensioner and cannot afford to have a double account and that was the reason I was asking her if she was from DStv. So, I signed up with them for a two-year contract.

So, when the first debit order was going of, I had to pay a lot of money which was more than the R500 I was paying for DStv. I went to DStv and asked them why I am now paying double the amount for my DStv. DStv investigate the problem and said to me that I have a contract with Onair Plus and that they are not the same company as DStv.

On 16 September 2023 I called Onair and spoke to Monica at the Customer Care and she told me that she will go and listen to my conversation with the lady that have phoned me. The reference number for this was ***.

Then on 18 September 2023, Monica phoned me back and told me that the person that have called me did give me the wrong information. So, I told Monica she must cancel the contract because that was in bridge of the contract lying to me.

On 19 September 2023, Monica phoned me again and said that she will organize with a courier company to come and collect the decoder. About 2 days after that the courier services arrived at my house at about 7 pm to collect the decoder and did not even gave me a receipt that he took the decoder.

Since then, I still paid a lot of money for this decoder that was not in my possession anymore. Then on the 6th of December 2023 I phoned Onair again and the guy (do not remember his name) said that he will cancel the debit order. Up until this month I am still paying for their mistakes they made and when I am phoning them, I will be put through from one department to another department.

On the 7th of May 2024 I phoned again and spoke to Chaden from the cancelling department, and he had cancelled the subscription, the reference number for this call is 466252.

So, this is how much money I have spent from September 2023 to Onair and I want all my money back because I feel nobody cares to correct their faults and I must pay for their faults.

1 September 2023 R199 5 September 2023 R180 5 September 2023 R205

30 September 2023 R199 5 October 2023 R180 5 October 2023 R205

4 November 2023 R180 4 November 2023 R205

5 December 2023 R180 5 December 2023 R205

5 January 2024 R180

5 February 2024 R180

5 March 2024 R180

5 April 2024 R180

4 May 2024 R180

TOTAL R2,102

Kind regards

Litetia Wolmarans