CF
Claudia F
1 reviews | Active since Dec 2012
03 Oct 2023, 09:37
OnAir - terrible
Have been trying to cancel my subscription for about 2 months now. Decoder has been collected, cancellation amount paid yet, they still debited my account and will only cancel my subscription once decoder is received from the courier which who knows when. Terrible, terrible service.
Helpful (0)
Replies (5)0
Replies (5)
OnAir TV's replyOfficial
03 Oct 2023, 10:02Hi Claudia ,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
OnAir TV's reply03 Oct 2023, 10:02
Official
Hi Claudia ,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
OnAir TV Team
CF
Claudia F's updateReviewer Update
03 Oct 2023, 10:14I do NOT want another debit order running off my account due to your terrible service and using the excuse of there is a delay with the couriers returning the decoders back to you. Not my problem. I've done everything asked of me to get my subscription cancelled yet you still debit my account.
CF
Claudia F's update03 Oct 2023, 10:14
Reviewer Update
I do NOT want another debit order running off my account due to your terrible service and using the excuse of there is a delay with the couriers returning the decoders back to you. Not my problem. I've done everything asked of me to get my subscription cancelled yet you still debit my account.
OnAir TV's replyOfficial
03 Oct 2023, 10:38Hi Claudia
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
OnAir TV's reply03 Oct 2023, 10:38
Official
Hi Claudia
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV Team
CF
Claudia F's updateReviewer Update
17 Oct 2023, 14:45I am still waiting for someone to contact me regarding the cancellation of my subscription pease. They said around 2 weeks the last time someone called me.
CF
Claudia F's update17 Oct 2023, 14:45
Reviewer Update
I am still waiting for someone to contact me regarding the cancellation of my subscription pease. They said around 2 weeks the last time someone called me.
OnAir TV's replyOfficial
17 Oct 2023, 15:21Hi Claudia
Thank you for bringing this to our attention.
A Customer Care Agent will be in contact soonest.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention.
A Customer Care Agent will be in contact soonest.
Kind Regards
OnAir TV Team
OnAir TV's reply17 Oct 2023, 15:21
Official
Hi Claudia
Thank you for bringing this to our attention.
A Customer Care Agent will be in contact soonest.
Kind Regards
OnAir TV Team
Thank you for bringing this to our attention.
A Customer Care Agent will be in contact soonest.
Kind Regards
OnAir TV Team