Onair should be closed

Once again, appalling service from Onair TV. They never answer calls, emails or whatsapps. Since beginning of the year I've been trying to make contact, when you eventually select the department to purchase decoders you get an answer, they either just drop the call after giving your reason for calling, or put you through to billing where they never pick up or promise that they will be in contact with you. Ironically they know how to contact you once you've reversed the debit order. I just wonder how this company still manages to operate in S.A they have the most pathetic service in the history of mankind!!!