OnAir selling lies

This company is nothing short of deceptive. I was sweet-talked into buying this product over the phone and received the device three days later. I was clearly promised a 12-month Showmax voucher as part of the deal — which was the main reason I agreed to the purchase. Twenty days later, I’m still fighting to get what was promised.

I’ve called them every single day this week, and all I get are excuses. First, they insisted the voucher had been sent to my email, only for me to discover that they had it linked to someone else’s address. This is extremely suspicious — it genuinely feels like these vouchers are being sent to their friends or kept internally.

Their customer service is a joke. I asked to speak to a supervisor and was simply told to call back when “they’re back.” No accountability, no urgency, just empty promises. Yet, they had no problem debiting my account immediately.

Trying to cancel has been another nightmare. The entire experience screams unprofessionalism and dishonesty. This feels like a ****, and I wouldn’t recommend anyone trust their word or service.