OnAir's shoddy customer service and refusal to supply a means to lodge a complaint

<p>I purchased an Explora through OnAir on a 24 month contract. The final debit order did not occur in June as it should, so I sent an email querying same. The reponse was that I must make a manual payment which makes no sense as the debit order I authorised should have run. I dealt with an agent Kajal Pillay who was unable to give me a reason as to why the debit order wasn't raised, and also could not assure me that the debit order wouldn't be processed at a later stage. My query was escalated to a Fathima Mohideen on Thursday 29th June and as I was copied on the email I know it was sent. Despite me following up on Friday, yesterday and again today, I have yet to have the courtesy of a response. I attempted to obtain a complaints address from the online chat option on the website, but Silindile, after ignoring my message (it was read) for 15 mins said that there was only the one address I had already used. How is it possible that they prevent clients from logging a complaint due to lack of customer service? DSTV shoiuld rethink using OnAir as a partner service provider if OnAir cannot even response to email queries. If I cannot get a reply to an email, how would I ever get confirmation of a manual payment and that they wouldn't process any further debit orders! I wonder if this post will even be read, never mind repsonded to? </p>