DP
Darlene P

1 reviews | Active since Mar 2024

05 Mar 2024, 17:11

ONAIR - PATHETIC CUSTOMER SERVICE

Worst decision to take out a subscription with them..customer service is non existent and the agents take down all the information and still the incorrect account gets billed. You eft a payment and then receive smses or emails advising that you missed a payment and that your credit rating will be affected. You contact them and get someone who can't be bothered to help you but will read out that the call is recorded and the Popi act which they clearly don't listen to or follow. Don't know Dstv uses a service provider like this.. it's no wonder that dstv is losing subscribers.. customer service is non existent in this country..

0
Replies (1)
OnAir TV
OnAir TV's reply06 Mar 2024, 08:40
Official
Hi Darlene 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team