OnAir Only Issued Partial Refund After HelloPeter Complaint

I am extremely disappointed with the way my matter has been handled by OnAir Entertainment.

I was sold a DStv Explora package under misrepresentation and after a lengthy dispute process, the matter was eventually resolved in my favour. The decoder was collected through OnAir’s arranged process, yet I continued being debited monthly afterwards.

Despite numerous escalations and emails, little progress was made until I posted a complaint on HelloPeter. Only after the public complaint did OnAir process a partial refund of R1196.

However, this amount is far below what was actually debited from my account. I paid:

6 × R299

5 × R224

Total debited: R2914

OnAir now claims the R224 deductions were taken by a third party for “value added services.” This was never properly explained during the sales process, and I was never clearly informed that separate third-party deductions would continue from my account.

My concerns are:

Misrepresentation during the sale

Continued debits after cancellation

Lack of transparency regarding third-party charges

Only acting after a HelloPeter complaint

Partial refund despite the dispute being resolved in my favour

Poor communication and delayed resolution

I am still waiting for the outstanding balance to be refunded and hope this review encourages OnAir Entertainment to fully resolve the matter and refund the remaining amount owed to me.