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Stacey S

1 reviews | Active since Jul 2024

14 Feb 2026, 03:00

ONAIR not cancelling my debi-check mandate after my contract and its obligations ended October 2025

After writing emails and contacting OnAir on multiple occassions and after writing reviews on Hellopeter, my debi-check mandate has still not been cancelled after my contract ended October 2025 and now I need ro request refunds like its my problem. Guys , do not do any business with OnAir as they will be friendly just for you to consent and agree then later you will have major problems as then their customer service is the opposite and the employees are probably trained to just lie and make empty promises.

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Replies (1)
OnAir TV
OnAir TV's reply16 Feb 2026, 08:21
Official
Hi Stacey 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team