SA
Shamilla A
1 reviews | Active since Aug 2015
28 Aug 2015, 13:10
ONAIR IS FULL OF HOT AIR (PART 2)
After a complaint on Hellopeter regarding my Xplora that had packed up, I received the generic email to say that someone would be in touch.<br> <br> Well, someone was in touch, but to sell me a product!! Imagine my initial surprise when an ONAIR consultant called me. When I repeated my problem I discovered that she had no idea what I was talking about... She passed me over to an Akraam Pillay who tried to assist by firstly trying to make a sale! When I refused the \offer""; unprofessional and lacking in interest. As long as ONAIR can get you to agree to open a contract/purchase a product;then you are useful to them. Their after-sales service is shocking and needs to be addressed at the highest level."""
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Replies (1)OnAir TV's replyOfficial
28 Aug 2015, 13:23Hello ShamsArendse,
Thank you for your enquiry.
An Escalation agent will be in contact shortly.
Kind Regards
On Air Team
Thank you for your enquiry.
An Escalation agent will be in contact shortly.
Kind Regards
On Air Team
OnAir TV's reply28 Aug 2015, 13:23
Official
Hello ShamsArendse,
Thank you for your enquiry.
An Escalation agent will be in contact shortly.
Kind Regards
On Air Team
Thank you for your enquiry.
An Escalation agent will be in contact shortly.
Kind Regards
On Air Team
