SA
Shamilla A

1 reviews | Active since Aug 2015

28 Aug 2015, 13:10

ONAIR IS FULL OF HOT AIR (PART 2)

After a complaint on Hellopeter regarding my Xplora that had packed up, I received the generic email to say that someone would be in touch.<br> <br> Well, someone was in touch, but to sell me a product!! Imagine my initial surprise when an ONAIR consultant called me. When I repeated my problem I discovered that she had no idea what I was talking about... She passed me over to an Akraam Pillay who tried to assist by firstly trying to make a sale! When I refused the \offer""; unprofessional and lacking in interest. As long as ONAIR can get you to agree to open a contract/purchase a product;then you are useful to them. Their after-sales service is shocking and needs to be addressed at the highest level."""

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Replies (1)
OnAir TV
OnAir TV's reply28 Aug 2015, 13:23
Official
Hello ShamsArendse,

Thank you for your enquiry.

An Escalation agent will be in contact shortly.

Kind Regards
On Air Team