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Rupert O

1 reviews | Active since Sept 2010

25 Mar 2025, 17:43

OnAir hassasing and refusing to accept instruction regarding legitimate account holder.

Refusing to accept me as the main account holder, even though I gave my banking details. Kept insisting that my mom has to be the account holder, and keep demanding authorisation from my mom, even though I repeatedly asked that I be made the account holder. And when I kept insisting they started to get mad and kept insisting that because they called my mom they have to make my mom the account holder. So when I asked that they cancel the application, they called again within 10 minutes assuring that I will be the account holder. NOT ONCE did they take my phone number or ID.

I am going to state here again, that they need to CANCEL the application, and call me directly if they are so adament to have us have an acount with them

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Replies (2)
OnAir TV
OnAir TV's reply26 Mar 2025, 08:44
Official
Good Day Rupert 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV
OnAir TV's reply26 Mar 2025, 15:30
Official
Good Day Rupert 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team