VS
Vanessa S
1 reviews | Active since Dec 2022
18 Jan 2023, 08:24
Onair Finalization?????
Onair has now advised that everything has been cancelled and I would be receiving a refund (between 5 - 7 days), which has passed and the refund is not in my account yet. I have been to the bank and put a stop order on any further deductions from my account. Let us wait and see if they come through with the refund that was promised.
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OnAir TV's replyOfficial
18 Jan 2023, 11:21Hi Vanessa,
We sincerely apologize for the inconvenience caused to you with regards to this matter, our Customer Care Team did contact you to advise you on the process on the 09/01/2023, the process does take 5-7 working days, we have escalated the matter to them to advise on teh status of your refund.
Thanking you for your time and patience.
Kind Regards,
OnAir TV Team
We sincerely apologize for the inconvenience caused to you with regards to this matter, our Customer Care Team did contact you to advise you on the process on the 09/01/2023, the process does take 5-7 working days, we have escalated the matter to them to advise on teh status of your refund.
Thanking you for your time and patience.
Kind Regards,
OnAir TV Team
Best regards,
OnAir TV's reply18 Jan 2023, 11:21
Official
Hi Vanessa,
We sincerely apologize for the inconvenience caused to you with regards to this matter, our Customer Care Team did contact you to advise you on the process on the 09/01/2023, the process does take 5-7 working days, we have escalated the matter to them to advise on teh status of your refund.
Thanking you for your time and patience.
Kind Regards,
OnAir TV Team
We sincerely apologize for the inconvenience caused to you with regards to this matter, our Customer Care Team did contact you to advise you on the process on the 09/01/2023, the process does take 5-7 working days, we have escalated the matter to them to advise on teh status of your refund.
Thanking you for your time and patience.
Kind Regards,
OnAir TV Team
Best regards,