AP
Andrea P
1 reviews | Active since Mar 2022
28 Mar 2022, 16:56
OnAir Fibre
I have no issues with the services provided. I do have issues with the turn around time when it comes to customer assistance. I have been asking for a simple invoice to be emailed to me ..why is it so hard to get to the correct departments for assistance? WhatsApp line does not work.
I spoke to a brilliant service agent and she sent through my details to the admin department, and yet my request has not seen any assistance.
Given that many are remote working, most companies want proof of fibre installation, not a screenshot or email agreement but an invoice. It is extremely frustrating!!
Helpful (0)
Replies (2)0
Replies (2)
OnAir TV's replyOfficial
30 Mar 2022, 14:03Hi Andrea,
We sincerely apologize for any unpleasantness that we may have caused.
Your query has been escalated to our Customer Care department, they will be in contact with you once they have done an investigation into your query.
Kind Regards,
OnAir
We sincerely apologize for any unpleasantness that we may have caused.
Your query has been escalated to our Customer Care department, they will be in contact with you once they have done an investigation into your query.
Kind Regards,
OnAir
OnAir TV's reply30 Mar 2022, 14:03
Official
Hi Andrea,
We sincerely apologize for any unpleasantness that we may have caused.
Your query has been escalated to our Customer Care department, they will be in contact with you once they have done an investigation into your query.
Kind Regards,
OnAir
We sincerely apologize for any unpleasantness that we may have caused.
Your query has been escalated to our Customer Care department, they will be in contact with you once they have done an investigation into your query.
Kind Regards,
OnAir
AP
Andrea P's updateReviewer Update
30 Mar 2022, 14:21Thank you for your response.
I was assisted this morning via email.
As I said I have no issues, I have exceptional connectivity, it was just frustrating to deal with the turn around time when a query is lodged.
Thankyou so much for the response and assistance.
It's is greatly appreciated
I was assisted this morning via email.
As I said I have no issues, I have exceptional connectivity, it was just frustrating to deal with the turn around time when a query is lodged.
Thankyou so much for the response and assistance.
It's is greatly appreciated
AP
Andrea P's update30 Mar 2022, 14:21
Reviewer Update
Thank you for your response.
I was assisted this morning via email.
As I said I have no issues, I have exceptional connectivity, it was just frustrating to deal with the turn around time when a query is lodged.
Thankyou so much for the response and assistance.
It's is greatly appreciated
I was assisted this morning via email.
As I said I have no issues, I have exceptional connectivity, it was just frustrating to deal with the turn around time when a query is lodged.
Thankyou so much for the response and assistance.
It's is greatly appreciated