ONAIR ****

Hi I would like to raise my dissatisfaction. On Air is a ****, their customer service is BAD consultant will sell you a lie. In my case I was mislead by manager of the company.

I was called by one of their consultants selling dstv package which was reasonable. I agreed to an offer, we made delivery arrangements and debit order authorization, up on delivery I noticed this is not what we agreed on, i then sent an email asking them to come and collect the item.

I called the number that contacted me and couldn't reach. They ignored my emails for 2months. Last month they called me asking me to make payment I told them I'm not going to pay because I was mislead consultant told me she's going to listen to recorded call.

They found that the consultant and the manager misinformed me, no one gave results I only found out when they were asking for payment for the 2nd time.

Last lady who assisted me made arrangements for the collection of the device. I called the courier company they confirmed It was delivered to them on the 1st of April.

I called on the 3rd, I was told it sent to a certain department to check if it's working, the lady told me it's takes a maximum of 5days that means I was supposed to get a feedback on the 6th of April.

I REGRET why i took that call because if I didn't answer I wasn't going to fall into their ****, this is unfair now my credit score is messed up because of this ****. 😡😡😡😡😡😡😭