SM
Solomon M
1 reviews | Active since May 2024
25 May 2024, 19:27
Onair dstv package complaint
I bought a R259 24 month dstv package from onAir.i canceled the following day.the first month was April and they debited my bank account.i called them to say that I have canceled.they said yes they can see on their side and they will refund..today is the 25 may 2024 and they debited my account for a second time.i called again and they gave me the same story.
Helpful (0)
Replies (5)0
Replies (5)
OnAir TV's replyOfficial
27 May 2024, 08:49Hi Solomon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply27 May 2024, 08:49
Official
Hi Solomon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
SM
Solomon M's updateReviewer Update
25 Jun 2024, 15:27Another debit order of R259 today 25 June 2024 for a canceled service.
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Solomon M's update25 Jun 2024, 15:27
Reviewer Update
Another debit order of R259 today 25 June 2024 for a canceled service.
OnAir TV's replyOfficial
25 Jun 2024, 15:37Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply25 Jun 2024, 15:37
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
SM
Solomon M's updateReviewer Update
01 Jul 2024, 12:55Now I'm listed on credit bureau for On air account that you don't want to cancel
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Solomon M's update01 Jul 2024, 12:55
Reviewer Update
Now I'm listed on credit bureau for On air account that you don't want to cancel
OnAir TV's replyOfficial
01 Jul 2024, 13:39Hi Solomon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply01 Jul 2024, 13:39
Official
Hi Solomon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team