OnAir DSTV Explora Pathetic Service

OnAir DSTV Explora Pathetic Service! Totally disgusted with their customer Service and Multisim which they have allocated as the Installer. The Installer does not pitch at the agreed times, yhey don't follow up, they don't call back. I've been sitting with the Explora and cannot use it as it hasn't been installed which is part of the contract. At the point now where I want to return the thing and go and buy my own and get my own installer! Have been promised another installer would be allocated and that's all it is - promises. I am furious as it's a waste of my time and money!