GF
Gary F

1 reviews | Active since Feb 2015

09 Feb 2015, 11:16

ONAIR/DSTV

I was phoned while I was driving by DSTV to say that as I had been a loyal customer for 20 years they were sending me a free Explora decoder and I would just have to pay R149.00 insurance the line was very bad.<br> Nothing was said about a free voucher to have it installed, I had it installed cost me R2000 because I needed a bigger dish and expensive cables none of this was explained to me.<br> I now have a debit order running for 2 years after looking it up on the internet to see what I had got myself involved in, there was no service agreement sent with the decoder or a voucher.<br> Why on earth would I want to spend R5000 to get a decoder I didn't need as now my reception on my 2nd TV is worse that it was before when I could have purchased a decoder for under R2000 at my local store.<br> I think I should be given the option to pay for this decoder at the normal retail price and the debit order be stopped, at R149 per month its going to cost R3000 I don't need to purchase goods on credit I can pay cash!<br> I feel that I have been taken for a ride - nothing was free &amp

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Replies (1)
OnAir TV
OnAir TV's reply10 Feb 2015, 15:59
Official
Hello Gary F,

We do apologize for the inconvenience caused to you, you will be contacted shortly.


Kind Regards
OnairTV Team