TK
Tshepo K
1 reviews | Active since May 2026
04 May 2026, 13:14
OnAir debited R517 AFTER I cancelled + took R200 for collection they never did
OnAir / Online Air Solutions *******ly debited my account for R198 + R319 = R517 AFTER I cancelled order OA-***0-1 under CPA Section 16 cooling-off on 23 April 2026.
They also charged R200 courier fee upfront but have NOT collected the sealed item 5 days later.
This is breach of CPA Section 16. I’ve reported to CGSO + NCC.
OnAir: Refund my R517 + R200 immediately and send written confirmation the contract is cancelled. Case reported to regulators.
Helpful (0)
Replies (10)0
Replies (10)
OnAir TV's replyOfficial
05 May 2026, 08:20Hi Tshepo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply05 May 2026, 08:20
Official
Hi Tshepo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
TK
Tshepo K's updateReviewer Update
01 Jun 2026, 16:31They sent an email last week that the contract has been cancelled but my account is still being debited, I’m about to lose it now 😡
TK
Tshepo K's update01 Jun 2026, 16:31
Reviewer Update
They sent an email last week that the contract has been cancelled but my account is still being debited, I’m about to lose it now 😡
OnAir TV's replyOfficial
02 Jun 2026, 12:54Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
OnAir TV's reply02 Jun 2026, 12:54
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
TK
Tshepo K's updateReviewer Update
04 Jun 2026, 11:10Can someone from billing respond to my emails, I need my money now 😡
TK
Tshepo K's update04 Jun 2026, 11:10
Reviewer Update
Can someone from billing respond to my emails, I need my money now 😡
TK
Tshepo K's updateReviewer Update
10 Jun 2026, 11:47Billing team still not responding to my emails.. I need my full refund including the month of May
TK
Tshepo K's update10 Jun 2026, 11:47
Reviewer Update
Billing team still not responding to my emails.. I need my full refund including the month of May
OnAir TV's replyOfficial
10 Jun 2026, 11:53Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply10 Jun 2026, 11:53
Official
Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
TK
Tshepo K's updateReviewer Update
01 Jul 2026, 06:58When is this company going to stop debiting my account.. they just debited again for July and I’ve long cancelled the contract. Does that mean I have to complain every month 😡😡
TK
Tshepo K's update01 Jul 2026, 06:58
Reviewer Update
When is this company going to stop debiting my account.. they just debited again for July and I’ve long cancelled the contract. Does that mean I have to complain every month 😡😡
TK
Tshepo K's updateReviewer Update
02 Jul 2026, 12:21OnAir tv please stop debiting my account and I want my money back 🤬😤
TK
Tshepo K's update02 Jul 2026, 12:21
Reviewer Update
OnAir tv please stop debiting my account and I want my money back 🤬😤
TK
Tshepo K's updateReviewer Update
09 Jul 2026, 18:54OnAir tv I’m still waiting for my refund and please respond to my emails 😡
TK
Tshepo K's update09 Jul 2026, 18:54
Reviewer Update
OnAir tv I’m still waiting for my refund and please respond to my emails 😡
OnAir TV's replyOfficial
16 Jul 2026, 08:19Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
OnAir TV's reply16 Jul 2026, 08:19
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.