OnAir consultant ********* information

OnAir consultant gave my husband false information, he was told he is only going to pay for their subscription and DSTV is included in that subscription. We have contacted DSTV and they confirmed it false information as we still have to pay for their subscription. OnAir keep saying they will escalate the matter and there's no luck, we want to return it with immediate effect and they're saying we have to pay them R300, i guess he is being charged for trusting the false information that has been given to him. They indicated that they will listen to the recording but that will only be after 7 days.