JK
Jerry K

1 reviews | Active since May 2011

30 Apr 2026, 05:52

OnAir Cancellation- Streama Box ***

On the 16 April I received a call from Onair telesales offering me OnAir Streama Box, which she explained that it's a MultiChoice streaming box replacing the decoder, it comes with all dstv channels for only R199. I took the subscription and the streaming box was supposed to be delivered in 5 days. After the I call, I realized this offer was too good to be true, I immediately called MultiChoice to confirm the offer of all channels, I was then told a different story that I still have to subscribe to MultiChoice to get channels, the R199 was a a rental fee for the box only. I realized I was misled, I then called OnAir on the same day to cancel the offer which they accepted and gave me a reference number: *** to confirm my cancellation. To my surprise they debited my account this morning. I want my money back into my account this is *****.

0
Replies (3)
OnAir TV
OnAir TV's reply30 Apr 2026, 09:12
Official
Hi Jerry 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team
JK
Jerry K's update30 Apr 2026, 19:37
Reviewer Update
I received a call from Mario, I'm still not happy. I'm told the debit order was for rewards. When they cold called me they offered me a streama box which I then cancelled, now they tell me I subscribed to some rewards. All that nonsense I never agreed to. To wait 14 days to listen to a recording is not acceptable.
OnAir TV
OnAir TV's reply02 May 2026, 09:25
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team