TS
Tebatso S

1 reviews | Active since Oct 2023

01 Oct 2024, 11:38

OnAir

My day is ruined and I am frustrated, after finding out that I was sold lies by an OnAir consultant, I was told that I am going to pay 259 for a pvr decor that comes with Sim card of R50 airtime, the catch for me was when this lady said that subscription covers everything including my current channels, and I constantly asked if I pay the 259 I'd still get my channels and she confirmed it to me that I only need to pay 259 for everything including my dstv compact package, for me it was a good deal because it meant I'll now pay less for my dstv subscription. I remember asking this lady multiple times if this is the only money I'll need to pay for dstv package and she confirmed it to that this is all I need to pay and that this a promotion I got for being a dstv customer for many years. Today I am fool in front of my family because our dstv is disconnected because I owe multichoice and and I can't afford to pay them because I've already paid OnAir which was supposed to be the handling my dstv package, I am really heart broken because I feel I've been put in this situation by someone who was supposed to have clearly explained the offer to me, with my current financial pressures this was the last thing I'd put myself into, i can't emphasize enough how this has caused frustration to me and family, I feel ******* and ******. Can I please be assisted in canceling the subscription

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Replies (1)
OnAir TV
OnAir TV's reply01 Oct 2024, 11:58
Official
Good Day Tebatso 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team