ONAIR are ****s and *****s.

I received a call form them and the sales person explained the product at no point did she say that DSTV is not included and an extra subscription will be needed, I have smart TV;s I had no need for the device - i realised this once I phoned their customer care asking when I will receive the DSTV login details - I tried to cancel but they insisted on escalating and investigating - they said they listened to the recording and the sales person did tell me, which is a lie, I asked for the recording and they said they will send me a transcript i said its not good enough but they said they cant do anything else - to date I have not received the transcript because they are lying and wont give me the proof - I had to pay a R400 in Aug 2025 cancellation fee and today I received a message that I have been handed over, they also loaded other subscriptions on my bank that I never agreed to - i am furious and I hope the Ombudsman takes note of this company they are lying and *****ing from people.