OnAir are ********s

On Air Agent called me 2022 October to take out the Explorer Ultra, she said is a plug and play decor but she was lying. I contact an installer to install it they changed R750 we contacted Dstv to activate explore benefits they said I need to upgrade to premium package to enjoy the explore benefits. I called onair to cancel my contract and their Angent called after days of waiting and they sent a courier to collect the decor but they still deducting my account and I never enjoyed the benefits