OnAir A Huge ****

I took out an OnAir account with one of your telesales people last year. In November an extra decoder was delivered. I requested the extra decoder to be collectedbecause I didnt want need one since last year December 2019. Two debit orders were going off my account for both decoders and I called the call centre to find out why when I only asked for one decoder and they said they'd collect the other in December already. They advised to reverse the debit order with ref: OA-***2-2 as debit order with ref: OA-***2-1 was the decoder that was installed. This continued to come off and I continued to reverse it as I was initially advised. This whilst they keep promising that they will collect the decoder within 14 days.

OnAir has continued to send me messages to pay for a decoder they’ve promised to collect since 2019 and advised me to reverse the debit order. When I call their lines, I never get through or someone takes a message but never get a call back.

I’ve now been handed over to MDB for collections for a decoder they are failing to collect and a debit order they advised me to reverse. This has a huge negative impact on my credit rating and no one seems to want to resolve this.

I will not pay for anything I didn’t ask for and was never informed off especially when they themselves advised me to reverse it.