OnAir

IT IS A ****!!!!!!!!!!!!!!If I could rate this company any lower than 1 star I would. They aren't worth any rating.

I was called regarding a DSTV Explora and the agent explained that I will be paying R299 this is inclusive of monthly DSTV subscription. I was misled during the whole sales process. Something did not feel right for me and I called an Accredited DSTV Installer and they advised that none of the above is true and I should send the decoder back and cancel.

After receiving the decoder I send a Whatsapp to *** explaining that they should collect the decoder ASAP or I will be returning it to the Sender. BUT TO NO AVAIL!!! STILL WAITING FOR AN ANSWER

When I got at PostNet they confirmed that they could not return the package because there is no Valid Address, Name or Contact Number on the package and I should contact OnAir to collect it.

Debit Mandate Registered. They registered a Debit Mandate with my Bank without my knowledge. The lady assisting me at the Bank started laughing when I said OnAir and said she will reverse the payment and block everything.

The Bank couldn't find any active debit checks on my account for them, SO NOTHING IN TERMS OF A DEBIT ORDER WAS APPROVED FROM MY SIDE. The Bank then reversed the payment 03/10/2025.

Not long after Debit Mandate was reversed and blocked I received this Whatsapp

Dear MARIA SUSANNA ACKERMAN, Your debit order for your OnAir Account was not successful. Call us *** to re-activate your debit order details. In the Interim please pay your outstanding amount of R 299 by making an immediate payment today by clicking on the SnapScan link: https://a.igl.ink/lcKgNg or pay via EFT using the below Banking Details: ABSA Acc Number ***. Branch 632005. Payment will avoid a negative listing on your credit profile. Reference Number: OA-***8-1

It has been weeks and numerous emails back and forth, BUT TO NO AVAIL!!!!!!!!!!!!!!!!!!!! The only reply you receive is a Query / Ticket number with the following email body over and over and over again

Dear Customer,

We appreciate your patience in allowing us to resolve your query. Your reference ****** is in progress and will be resolved by Aveeshay Chaitram.

If you would like to add any additional feedback, you may reply to this email. Regards, On Air TV Support

BUT ONCE THEY RECEIVED CONFIRMATION OF THE DEBIT MANDATE REVERSED, IT WASN'T LONG BEFORE I RECEIVED A MESSAGE. I CALLED THE NUMBER ON THE MESSAGE RECEIVED BUT AS PER ALL MY PREVIOUS ATTEMPTS THE NUMBER WAS ANSWERED BY "NALEDI" A VIRTUAL SERVICE BOT AND THAT IS WHERE IT ENDED.....YOU GET STUCK AT NALEDI

IT IS PATHETIC THAT THEY ARE STILL IN BUSINESS, BECAUSE NONE OF THIS IS OK!!! HOW MANY CUSTOMER COMPLAINTS ARE THERE BUT STILL THEY JUST CONTINUE WITH THIS ****......