JP
JOSEPH P
1 reviews | Active since Jul 2024
29 Jul 2024, 09:23
ON AIRTV FALSE MISSED PAYMENT REPORTING
On air tv is running two different debit orders on my bank account on a monthly basis without fail. I am sitting here with a four months false missed payment reporting withheld credit bureau. I send emails and all I get is some robot answering my emails. This has impacted negatively on my credit score as I am in a process of acquiring some property, that’s how I got to know of this. So far all my efforts of trying to rectify the mess has failed and I had to cut all ties with Dstv because I believe they are responsible for exposing me to this ****.
Helpful (0)
Replies (5)0
Replies (5)
OnAir TV's replyOfficial
29 Jul 2024, 09:43Good Day Joseph
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply29 Jul 2024, 09:43
Official
Good Day Joseph
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
JP
JOSEPH P's updateReviewer Update
29 Jul 2024, 14:57I was contacted by one of your team, but no resolution to my concerns
JP
JOSEPH P's update29 Jul 2024, 14:57
Reviewer Update
I was contacted by one of your team, but no resolution to my concerns
OnAir TV's replyOfficial
29 Jul 2024, 16:15Hi Joseph
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,OnAir TV Team
OnAir TV's reply29 Jul 2024, 16:15
Official
Hi Joseph
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,OnAir TV Team
JP
JOSEPH P's updateReviewer Update
30 Jul 2024, 11:00Thabiso called, the call was not useful because it’s not addressing my concerns. The bad credit record created by the so called ‘ missed payment’ for the passed 4 months, and I did not miss any payment. My account was debited twice instead each month. On air must contact the credit bureaus to rectify this.
JP
JOSEPH P's update30 Jul 2024, 11:00
Reviewer Update
Thabiso called, the call was not useful because it’s not addressing my concerns. The bad credit record created by the so called ‘ missed payment’ for the passed 4 months, and I did not miss any payment. My account was debited twice instead each month. On air must contact the credit bureaus to rectify this.
OnAir TV's replyOfficial
02 Aug 2024, 09:57Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply02 Aug 2024, 09:57
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.