1 reviews | Active since Dec 2021
On Air Worse Customer Service
On Air worse service and customer service i ever experience
I ordered the DSTV Streama, the item is faulty I have been enquiring about this to how many agents no one ever get back to the client.
It's going for 4 months with no reply from On Air.
I asked to speak to someone in Management the agent advise that Management is unable to take calls.
The debit order is still going off from my account but the the streama is not working.
This is highly unfair as I am a pensioner.
Why should I beg for this to be corrected when On Air gets their payment on time.
I need to be reimbur*****t for the months I paid...this was not my fault.
This is very unprofessional to treat your clients in such manner.
You guys are getting paid for a service which are not delivered.
I need to get this sorted ASAP
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
It's 19:34 on the 16th of April 2025 still no response from On Air TV Customer Service
This still go to show this Company has no interest in their clients.
This service is really bad
It's 19:34 on the 16th of April 2025 still no response from On Air TV Customer Service
This still go to show this Company has no interest in their clients.
This service is really bad
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team