On Air, VERY unhappy client

After already lodging a complaint and being promised that we would be contacted and that the matter would be resolved, I am extremely disappointed that my wife’s account has yet again been debited.

I have already requested a refund for the money previously taken, which has still not been refunded. Instead of resolving the issue, you have gone ahead and debited her account again without our consent.

This situation has become extremely stressful and completely unacceptable. I expect someone from your company to contact me urgently on *** to resolve this matter and arrange the refund.

If I do not receive a response and a satisfactory resolution, I will have no choice but to escalate the matter through the appropriate consumer protection channels under the Consumer Protection Act.

This has gone far enough. I expect this matter to be taken seriously and resolved without further delay.