On Air- *****ulent, *******, ********* and falsely advertise their products.

A representative from this company named Zinhle phoned me on Monday 20 May 2024, she told me that I could get the new DSTV Explora Ultra decoder for R259/month for a period of 24 months after which the decoder is mine and I can continue to stream the Apps provided with the decoder. She advised that I would then be able to stream DSTV channels, Super sport, Netflix, Showmax, U/Tube, Prime Video, Disney Plus and Live cover through my unlimited ,uncapped Wi-Fi that I have in place at my home. She also advised that I would get a simcard with R50 per month for the 24 month duration as well as free IT support during the 24 period. I would also get R5000 life cover for the period as well as device insurance. I repeatedly asked her if there was no other hidden costs involved and I informed her that I cancelled my DSTV subscription more than a year ago. The next day the decoder was delivered and that night I called the IT support people who advised that I needed to subscribe with DSTV before I would be able to view anything. I was also told that I needed to subscribe to the PVR package before I would be able to view Netflix etc. They further advised that I needed to have a smart LNB device placed on my dish outside. The cost for this was going to be R650. On 24 May 2024 I phoned On Air and I spoke to a lady named Tembeka that was actually very helpful and understanding. I told he I want to cancel the deal as I have the right to cancel within 7 days after receiving the decoder, as per their terms and agreement. I explained that Zinhle misled me and falsely advertised their product. Tembeka advised that she is going to send my query to their Quality team to review the voice recordings and that she would contact me the next Monday for an outcome of my query. Tembeka phoned me on Monday 27 May 2024 and she advised that my outcome was successful and that it was found that Zinhle was not truthful in her sale to me. She then proceeded to cancel my deal with On Air, I was given a reference number ***. The next day the courier service collected the decoder which I placed back in its original packaging. On 30 May 2024 On Air debited my bank account with R259 despite Zinhle advising me that the first debit order was only going to be due on 30 June 2024. Now I daily mail Zinhle regarding the money that was ****** from my bank account and I have asked for a refund and for a cancelation letter from On Air. Her mail to me yesterday 03 June 2024 said Please be informed that , as per our recordings ,the contract still active pending cancellation. It seems as if I have to now wait until they decide it is convenient for them to cancel the deal although it was confirmed by Tembeka. I am also of the opinion that they are not going to refund me as Zinhle keeps on telling me that refunds will be issued after the contract is canceled in our systems. Not sure if that is going to happen though! There e-mail is *** Please do not do business with this company as they are falsely advertising their products and then you are unable to cancel the debit order and you have to wait until they cancel it. I have blocked them at my bank ,but that also comes at a cost to me. They are *********, ***** your money and have no conscience whatsoever. Kind regards.