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emily hein-visagie

1 reviews | Active since Mar 2012

29 Oct 2024, 11:36

On air tv -ultra explorer sales

I bought an Ultra explorer from On Air in March 2024 with a warranty of 12 months. I in October I called them to say the explorer is faulty and wanted to know about the warranty. They advised me that the warranty is no longer valid for 12 months but only 3 months from date of purchase. The never informed me about the change in warranty. All they are saying now is sorry and they are apologizing for the inconvenience, meanwhile I must still pay my monthly premium until March 2026.

Please be aware. I feel I was ****med.

0
Replies (1)
OnAir TV
OnAir TV's reply29 Oct 2024, 12:29
Official
Good Day emily 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team