ON AIR TV - TRANSPORT FOR INSTALLER

Item: OnAir TV
Rating: 3
Author: Norman A

the beginning of September, round about 10 September I was phoned by a Agent of ON AIR TV to get the special DSTV Explora 2 ********** x24mnths. I first did not want to take the decoder but this guy surely knows how to convince people and help them change their minds. A part of the conversation is the transport fees that the installer wants before they can install the decoder to my address - I asked him whether I am liable for the transport or not, his words to me was that the transport fees is part of the R1500,00 voucher that is part of the package(deal).

When I go to the installer to book an installation I was told that I have to pay the transport fee. I am not happy with this otherwise I would have not take the decoder.

I have received the decoder in the meanwhile via RAM Couriers. A sms was send to me that Unicom was located as the installer for my Decoder. I ask them about the transport fee again and they said that I have to pay the transport fee, which I did too. Can someone please advise me if I was wrong to pay the installer, or should I be refunded the installer fee?

Helpful (0)

Replies (5)

OnAir TV's replyOfficial

04 Oct 2018, 14:49

Good Day

We do apologize for the inconvenience cause to you, please be advised that you will be contacted and assisted shortly.

Kind Regards

OnAir TV's reply04 Oct 2018, 14:49

Official

Good Day

We do apologize for the inconvenience cause to you, please be advised that you will be contacted and assisted shortly.

Kind Regards

Norman A's updateReviewer Update

07 Oct 2018, 08:24

I am still waiting for an answer to my query, on 05 Oct I was phoned by Marlon, he said he is investigating my query. Im not sure if this call from Marlon is related to this query on Hello Peter.

Norman A's update07 Oct 2018, 08:24

Reviewer Update

I am still waiting for an answer to my query, on 05 Oct I was phoned by Marlon, he said he is investigating my query. Im not sure if this call from Marlon is related to this query on Hello Peter.

Norman A's updateReviewer Update

11 Oct 2018, 11:11

Not received any response from On Air TV yet, I am misled in the first place when I ask about the transport fees for the installer. The Installer phoned me in the mean time asking me how much I have paid them. When I tell them about the transport fees that is included in the R1500,00 voucher they said it does not work that way. I do not live not in the same town as the installer that is why I have to pay an installation fee. When I tell my client this then my boss will give me hard time. What my whole fuss is all about, and Im coming back to my first conversation with On Air Tv's salesman on 18 September 2018, he told me there wont be any payments from my side for installation and transport. Please dont just sell a product to the public and misled them with hidden costs.

Norman A's update11 Oct 2018, 11:11

Reviewer Update

OnAir TV's replyOfficial

11 Oct 2018, 12:02

Good Day Norman

Please be advise that we have contacted you, regarding your query,

We did advise you that we will investigate the matter on hand, Once we receive feedback we will contact you.

Kind Regards

OnAir TV's reply11 Oct 2018, 12:02

Official

Good Day Norman

Please be advise that we have contacted you, regarding your query,

We did advise you that we will investigate the matter on hand, Once we receive feedback we will contact you.

Kind Regards

Norman A's updateReviewer Update

15 Oct 2018, 09:48

Thank you for the investigation, I see this matter as settled.

Norman A's update15 Oct 2018, 09:48

Reviewer Update

Thank you for the investigation, I see this matter as settled.