GM
Gaisano M

1 reviews | Active since Mar 2012

22 Jul 2024, 10:21

On-Air TV ****mers!!!

This is very frustrating, I have been sending emails to your support center regarding debit orders that are continuously been processed on my account even after I have paid up my account with you guys. Ntokozo Thusi responded to say I will be contacted to resolve this issue, however since that one reply no one reverted back to me every time I followed up. I am sick and tired of you guys deducting money from my account because I have paid up, and finished my 'debt' with your company. Now I want you to stop debiting me and refund all the cash you took after I had paid you up with interest, you people make people idiots and think you can walk into their bank accounts and ***** money just like that and get away with it. Resolve this and refund me ASAP, my ID number is ***, contact me on ***alt number ***. I want these debit orders stopped and my money back that you continued to debit after I had paid you of since Dec 2023/Jan 2024 till date!

0
Replies (5)
OnAir TV
OnAir TV's reply22 Jul 2024, 10:25
Official
Good Day Gaisano 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

GM
Gaisano M's update23 Jul 2024, 18:03
Reviewer Update
Good day OnAir Team

I am still waiting for someone to contact me, what is your turn around time?

Regards
OnAir TV
OnAir TV's reply24 Jul 2024, 08:35
Official
Good day  Gaisano 

Kindly note that the account holder was contacted however, we will be in contact soon.

Kind Regards
OnAir TV Team
GM
Gaisano M's update30 Aug 2024, 21:35
Reviewer Update
Good day

Please note that after contacting the account holder and myself, she still has not received her refund on wrongful debits against her account of which OnAir confirmed she was not supposed to be debited as she did not agree to any add on's. She finished her debt with your institution and was still debited for something she has no knowledge on, Kashnee confirmed that she (account holder) will be refunded by the 20 Aug '24 at the latest but there is no refund processed and none of our emails are been attended to nore rep**** to, so what is happening now?
OnAir TV
OnAir TV's reply02 Sept 2024, 08:50
Official
Good Day Gaisano 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team