mM
mornestander M
1 reviews | Active since Mar 2017
02 Jul 2023, 07:35
On Air TV is beyond ***!!! THEY ARE *******!!!
It's now been 4 months since canceling my OnairTV and man, I wish I could pull those people through the phone line. Please people, what EVER you do, do NOT do business with them.
4 months now and they're STILL taking R654 from my account even though it was cancelled. They did call me a month or so ago after reporting them on here and I got the usual bull about it having to run a month bla bla bla. I went completely against what they were saying got SO angry and put the phone down as NOTHING they were saying made sense. I think they get trained to bull their way around to make more money. You know when there's just no reasoning with what they're saying. Again, now 4 months later I'm still being billed, even though I'm with another provider. So what now. Any advice? I can't anymore. They're simply *****ing my money. I really don't know what else to do.
Helpful (0)
Replies (23)0
Replies (23)
OnAir TV's replyOfficial
03 Jul 2023, 08:38Good Day Morne,
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will contact you to resolve.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will contact you to resolve.
Kind Regards,
OnAir TV Team
OnAir TV's reply03 Jul 2023, 08:38
Official
Good Day Morne,
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will contact you to resolve.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will contact you to resolve.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
03 Jul 2023, 08:52On Air. I am tired. I am tired of your untrained staff that don't actually know what's going on themselves. Let me emplain. Last time we spoke I was transferred 5 or 6 times. Each department said they can't help and I was transferred back and forth. Does it sound like you guys know what you're DOING? BIG NO. I have proof of that and I have the recordings. I am NOT going to be pushed around by your incompetence. Simply pay my 4 months money back that you have ****** from me.. I'm tired of excuses. Next I am off to small claims court and hear me, I am going to smear your name all over unless this is sorted. I am GATVOL. Pay my money back.
mM
mornestander M's update03 Jul 2023, 08:52
Reviewer Update
On Air. I am tired. I am tired of your untrained staff that don't actually know what's going on themselves. Let me emplain. Last time we spoke I was transferred 5 or 6 times. Each department said they can't help and I was transferred back and forth. Does it sound like you guys know what you're DOING? BIG NO. I have proof of that and I have the recordings. I am NOT going to be pushed around by your incompetence. Simply pay my 4 months money back that you have ****** from me.. I'm tired of excuses. Next I am off to small claims court and hear me, I am going to smear your name all over unless this is sorted. I am GATVOL. Pay my money back.
OnAir TV's replyOfficial
03 Jul 2023, 08:59Hi Morne,
We have escalated your query to our Customer Care Team who will call you and assist you t o a closure on this matter.
Kind Regards,
OnAir TV Team
We have escalated your query to our Customer Care Team who will call you and assist you t o a closure on this matter.
Kind Regards,
OnAir TV Team
OnAir TV's reply03 Jul 2023, 08:59
Official
Hi Morne,
We have escalated your query to our Customer Care Team who will call you and assist you t o a closure on this matter.
Kind Regards,
OnAir TV Team
We have escalated your query to our Customer Care Team who will call you and assist you t o a closure on this matter.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
04 Jul 2023, 15:30And as before, customer service is non existent. No calls, no replies to email, nothing. You see people, just another reason to stay away. Empty promises and lack of support.
OnAirTV. Please forward me a contact detail for a manager that I can use for court appearance.
OnAirTV. Please forward me a contact detail for a manager that I can use for court appearance.
mM
mornestander M's update04 Jul 2023, 15:30
Reviewer Update
And as before, customer service is non existent. No calls, no replies to email, nothing. You see people, just another reason to stay away. Empty promises and lack of support.
OnAirTV. Please forward me a contact detail for a manager that I can use for court appearance.
OnAirTV. Please forward me a contact detail for a manager that I can use for court appearance.
OnAir TV's replyOfficial
05 Jul 2023, 08:32Good Day Morne,
You query was escalated to Customer Care they are investigating and will be in touch asap.
Kind Regards
OnAir TV Team
You query was escalated to Customer Care they are investigating and will be in touch asap.
Kind Regards
OnAir TV Team
OnAir TV's reply05 Jul 2023, 08:32
Official
Good Day Morne,
You query was escalated to Customer Care they are investigating and will be in touch asap.
Kind Regards
OnAir TV Team
You query was escalated to Customer Care they are investigating and will be in touch asap.
Kind Regards
OnAir TV Team
mM
mornestander M's updateReviewer Update
07 Jul 2023, 19:57Ok. Just to keep everyone up to date with the latest. I was called Wednesday and it was confirmed there was a problem on their side. But, I was also promised the funds for the last 3 months will be transferred back to my bqnk account by absolute latest today. Guess what. No funds have been transferred.
mM
mornestander M's update07 Jul 2023, 19:57
Reviewer Update
Ok. Just to keep everyone up to date with the latest. I was called Wednesday and it was confirmed there was a problem on their side. But, I was also promised the funds for the last 3 months will be transferred back to my bqnk account by absolute latest today. Guess what. No funds have been transferred.
mM
mornestander M's updateReviewer Update
10 Jul 2023, 10:46And the Saga Continues. No payment after promising it will be sorted by Friday latest and the funds will reflect. As I thought. Empty promises.
mM
mornestander M's update10 Jul 2023, 10:46
Reviewer Update
And the Saga Continues. No payment after promising it will be sorted by Friday latest and the funds will reflect. As I thought. Empty promises.
mM
mornestander M's updateReviewer Update
12 Jul 2023, 09:51Ok OnAirTV. Can this get any worse? It appears to be the case. As mentioned, I was called and promised payment will reflect in my account by Friday 7/7/2023 and still no payment. Merlin that called said he will take it apon himself to make SURE the payment has been made by Friday. Still, no payment.
mM
mornestander M's update12 Jul 2023, 09:51
Reviewer Update
Ok OnAirTV. Can this get any worse? It appears to be the case. As mentioned, I was called and promised payment will reflect in my account by Friday 7/7/2023 and still no payment. Merlin that called said he will take it apon himself to make SURE the payment has been made by Friday. Still, no payment.
OnAir TV's replyOfficial
12 Jul 2023, 09:59Good Day Morne,
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
OnAir TV's reply12 Jul 2023, 09:59
Official
Good Day Morne,
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
19 Jul 2023, 10:05And still no payment.
This is after promises that the money will be in my account 2 weeks ago. How many more excuses. What is happening OnAirTV?
This is after promises that the money will be in my account 2 weeks ago. How many more excuses. What is happening OnAirTV?
mM
mornestander M's update19 Jul 2023, 10:05
Reviewer Update
And still no payment.
This is after promises that the money will be in my account 2 weeks ago. How many more excuses. What is happening OnAirTV?
This is after promises that the money will be in my account 2 weeks ago. How many more excuses. What is happening OnAirTV?
mM
mornestander M's updateReviewer Update
21 Jul 2023, 10:19OnAirTV. OK so now you ignore us completely? When are you transferring my money back?
mM
mornestander M's update21 Jul 2023, 10:19
Reviewer Update
OnAirTV. OK so now you ignore us completely? When are you transferring my money back?
OnAir TV's replyOfficial
21 Jul 2023, 10:30Good Day Morne,
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
OnAir TV's reply21 Jul 2023, 10:30
Official
Good Day Morne,
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
We do see that your refund was approved and payment was to be made to you on Friday, we have further escalated to the Customer Care Team who does the refunds to contact you and close your query.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
21 Jul 2023, 10:32That's what I heard 3 weeks ago and still no payment.
mM
mornestander M's update21 Jul 2023, 10:32
Reviewer Update
That's what I heard 3 weeks ago and still no payment.
OnAir TV's replyOfficial
21 Jul 2023, 10:34Good Day Morne,
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
OnAir TV's reply21 Jul 2023, 10:34
Official
Good Day Morne,
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
21 Jul 2023, 11:01OnAirTV. With all due respect, there is no need for an agent to call me. The matter has been discussed in which you agreed it was a mistake on your sid and all I need is for you to do the right thing and transfer the funds back into my bank account. You have my details so there is nothing to discuss.
mM
mornestander M's update21 Jul 2023, 11:01
Reviewer Update
OnAirTV. With all due respect, there is no need for an agent to call me. The matter has been discussed in which you agreed it was a mistake on your sid and all I need is for you to do the right thing and transfer the funds back into my bank account. You have my details so there is nothing to discuss.
mM
mornestander M's updateReviewer Update
01 Aug 2023, 08:54OnAirTV. When one thinks things are finally sorted out, you surprise me again. Once AGAIN my account was debited R654. When is this going to stop. Please reverse the payment ASAP and take me OFF YOUR SYSTEM.
mM
mornestander M's update01 Aug 2023, 08:54
Reviewer Update
OnAirTV. When one thinks things are finally sorted out, you surprise me again. Once AGAIN my account was debited R654. When is this going to stop. Please reverse the payment ASAP and take me OFF YOUR SYSTEM.
mM
mornestander M's updateReviewer Update
03 Aug 2023, 08:36OnAirTV. I'm still waiting to hear why you have debited my account AGAIN. When will I be refunded and taken off your system.
mM
mornestander M's update03 Aug 2023, 08:36
Reviewer Update
OnAirTV. I'm still waiting to hear why you have debited my account AGAIN. When will I be refunded and taken off your system.
OnAir TV's replyOfficial
03 Aug 2023, 09:00Good Day Morne,
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
OnAir TV's reply03 Aug 2023, 09:00
Official
Good Day Morne,
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
A customer care agent will be in contact with you shortly.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
03 Aug 2023, 09:58OnAirTV. As before. I don't need an agent to call me as we keep going around in circles. As before, refund me and take me off your system. You know by now it's in error as I'm no longer with you for over 5 months now so still taking money from my account has to be stopped once and for all. Refund me and take me off your system. There is nothing further to be discussed.
mM
mornestander M's update03 Aug 2023, 09:58
Reviewer Update
OnAirTV. As before. I don't need an agent to call me as we keep going around in circles. As before, refund me and take me off your system. You know by now it's in error as I'm no longer with you for over 5 months now so still taking money from my account has to be stopped once and for all. Refund me and take me off your system. There is nothing further to be discussed.
mM
mornestander M's updateReviewer Update
08 Aug 2023, 18:12I am STILL waiting to get an answer from OnAirTV. When will I be refunded and confirmed to me off your system?
mM
mornestander M's update08 Aug 2023, 18:12
Reviewer Update
I am STILL waiting to get an answer from OnAirTV. When will I be refunded and confirmed to me off your system?
mM
mornestander M's updateReviewer Update
10 Aug 2023, 20:33ONAIRTV. I will NOT let this go until you have sorted out this mess.
I have STILL NOT had ANY feedback.
When am I being refunded and taken off your system.
I have STILL NOT had ANY feedback.
When am I being refunded and taken off your system.
mM
mornestander M's update10 Aug 2023, 20:33
Reviewer Update
ONAIRTV. I will NOT let this go until you have sorted out this mess.
I have STILL NOT had ANY feedback.
When am I being refunded and taken off your system.
I have STILL NOT had ANY feedback.
When am I being refunded and taken off your system.
OnAir TV's replyOfficial
11 Aug 2023, 09:02Good Day Morne
Thank you for bringing this to our attention, my apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Kind Regards,
OnAir TV Team
Thank you for bringing this to our attention, my apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Kind Regards,
OnAir TV Team
OnAir TV's reply11 Aug 2023, 09:02
Official
Good Day Morne
Thank you for bringing this to our attention, my apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Kind Regards,
OnAir TV Team
Thank you for bringing this to our attention, my apologies for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Kind Regards,
OnAir TV Team
mM
mornestander M's updateReviewer Update
11 Aug 2023, 20:05Ok i have been refunded. Now please make sure this does not happen again. Take me OFF YOUR SYSTEM!!!
mM
mornestander M's update11 Aug 2023, 20:05
Reviewer Update
Ok i have been refunded. Now please make sure this does not happen again. Take me OFF YOUR SYSTEM!!!