On Air TV is a TRAP

On Air is a trap

The sales staff give misleading information There is no physical office of this company When a consultant helps you telephonically the issue does not get resolved Only automated email responses received

My Onair Streaming Device was collected by the courier on 5 May 2026 after I had cancelled my Onair subscription and paid the cancellation fee of R400 on 8 October 2025.

On Air still debits R189 from my account every month. When I dispute the debit order at my bank, I get harrassed by whatsapp threat from On Air that they will hand me over to attorneys for non-payment.

The issue even affected my credit rating, where an access loan's loan amount was decreased.

Timeline: 1 October: Salesman calls 3 October: I sign agreement 6 October: Device was delivered 6 October: I send whatsapp to cancel contract (contract states you can cancel within 7 days of delivery) 8 October: I phone and speak to consultant and cancel subscription. I pay R400 cancellation fee and send POP by email. (Apparently they never received it).

No courier since then has called me to fetch device.

Despite my cancellation a debit order of R189 was taken from my account since then in: October (Then I went to Capitec bank and cancelled the debit order at the bank) December (somehow the debit order was put back on my account) January February (then I cancelled it at Capitec again) 28 February I phone again to find out why my contract was not cancelled. They said they had no record of my POP. 7 March: I resend POP with cancellation letter 23 March: Onair responds to my email and requests my ID number in order for them to assist me, which I gave them. Nothing happens. 25 March: Onair Whatsapp threat that non-payment of account will result in attorney handover and negative credit listing. 30 March: Another whatsapp threat that non-payment of account will result in attorney handover and negative credit listing. 7 April: Onair sends email stating that my query is being assisted to. Still nothing happens. 19 April: Letter from Capitec decreasing Access Facility amount due to non-payment of external accounts. On Air only takes your money for no service given