EG
Estee G
1 reviews | Active since Dec 2012
29 Jun 2021, 14:52
ON AIR TV IS A DISGRACE
An UNAUTHORISED debit of R139 went through my account on 1 June. It was disputed and my Bank reversed the entry as the CORRECT debit order date is monthly the 15th. The June debit was not paid as the Bank "blocked" ON AIR and I have been trying to get them to RE-DEBIT the amount prior to month-end. I have sent numerous emails and tried to call them (and they cut you off!!). ON AIR should be closed down, they are dishonest and only interested in getting money, *******LY.
Helpful (0)
Replies (1)0
Replies (1)
OnAir TV's replyOfficial
30 Jun 2021, 14:21Good Day Dear Customer,
We acknowledge receipt of your query, we sincerely apologize for any inconvenience caused.
We have escalated your details to the Billing and Customer Services department in order to resolve your query effectively - they will be in contact with you shortly!
Thank you for your patience.
Kind Regards,
OnAir Team
We acknowledge receipt of your query, we sincerely apologize for any inconvenience caused.
We have escalated your details to the Billing and Customer Services department in order to resolve your query effectively - they will be in contact with you shortly!
Thank you for your patience.
Kind Regards,
OnAir Team
OnAir TV's reply30 Jun 2021, 14:21
Official
Good Day Dear Customer,
We acknowledge receipt of your query, we sincerely apologize for any inconvenience caused.
We have escalated your details to the Billing and Customer Services department in order to resolve your query effectively - they will be in contact with you shortly!
Thank you for your patience.
Kind Regards,
OnAir Team
We acknowledge receipt of your query, we sincerely apologize for any inconvenience caused.
We have escalated your details to the Billing and Customer Services department in order to resolve your query effectively - they will be in contact with you shortly!
Thank you for your patience.
Kind Regards,
OnAir Team