On Air TV - Dstv Streaming - False Advertising

On Air TV – Misleading Sales and Unfair Practices If I could give On Air TV zero stars, I would. From the start, they misled me as told me the promotional deal was inclusive of Showmax, Netflix, Disney Plus and Prime video for the special promotional rate of R189 for 24 months. After two conversations they ensured me, this is a special that's why i could not find any material on this on their website. When asked if someone else i know who could take the special, they told me no this is for selected people. I personally spoke to the salesperson on two separate calls as the offer seemed too cheap, I was assured all was inclusive. I made sure to ask multiple times that this was all inclusive and why was it so cheap. Which they assured me it was due to their promotion running. When the device arrived, We tried to install and activate it only to have each provider send us to a page where they required me to pay an individual fee per channel. When calling them to ask for assistant I was informed that in fact none of the information I was given was true. We would however have Showmax for 12 months and had to pay for each other as well as after 12 months start adding on the Showmax subscription. the others. This has made the devise completely unnecessary and pointless. Definitely not the big deal / promotion which the salesman and his manager told me it was. Apon selecting to cancel and return I was told i would need to pay a R400 fee. According to the consumer act when purchasing something unseen I have the right to a return within 7 days. How can you possibly ascertain if there is an issue with a device without opening it. After setting everything up, we discovered it could not deliver on the promises made. I immediately requested, within 24 hours, well in the cooling-off period, that the device be collected and the contract cancelled. Instead, I was told we would be charged both a cancellation fee and a collection fee. I have logged a complain as I will not be paying this fee as this is ***** and completely a ********* sale. Selling something which was not anywhere close to what you receive. A complete CON/****. Their technical department has told me their escalation process is 7 to 14 working days and if the debit date comes before then I will have the subscription amount deducted still. I have informed them i will be going to the police station and laying a case of ***** as this service is disgusting and a complete lie. To make matters worse when the manager ran through the T&Cs he spoke so incredible fast with a very poor accent, in an extremely loud noisy room, telling me of an insurance we could take . This was no needed or necessary. An hour after the call I received a digital request from my bank for this insurance to be deducted off my bank each month. I declined the request however was still sent the welcome to the policy email. Apon calling them to cancel there too is a cancellation fee involved. This whole process is purely a way of both parties obtaining money through cancellations. To decline the authorisation, yet still have the debit loaded is unacceptable. I have spoken to my bank and this authorisation should not have happened. I am taking it further with them. to say I am unhappy is an understatement. I will be taking this matter further no matter what their own investigate comes back with as they are doing this to many people. This experience has been extremely frustrating. Their sales tactics are misleading, their customer service is unhelpful, and they exploit customers with hidden costs. I strongly advise others to avoid On Air TV.