On Air tv ****

Good day.i have a contract with multi choice. I received a call from On Air tv,and I was told that they are calling on behalf of multi choice. I was told that I have a old decor and I can sign up for the latest 1,and the cost will be less.i then agreed because they've mentioned that they are calling on behalf of multi choice. I then decided to sign up. The decoder was delivered at my work place. The debit order went off twice, multi choice and on Air tv. I then called multi choice to confirm why do they debit twice for the month.

Then I was advised that on Air tv are using their name to get customers, and we should not answer their call's anymore.

I then tried calling on Air how many times,even send emails Eventually I got an email from Denver and Aveeshay.asking if I can send the decoder back they will refund me.

The delivery guy came to my work place and collected the decoder.

I then send an email back to him to confirm when will they refund me for the 2 debit orders.

They wanted my banking details again,I refused because they already have all my personal details on their system what else do they need.

So they send me an email with the last 4 digits of my account to confirm if it's the correct number.

I confirmed yes it is...and that took place last week.they confirmed that it will take up to 7-14 days for the refund to take place.

It more then the 7th day. I emailed them again today.the wanted banking details again,I requested a cancellation.and was told it takes up to 30 days.so which means next month I'll be having the same problem.

They don't answer their phones at all,u can stay on line for the whole day still no answer.

I'm so tired with this back an forth business.