RS
Ross S

1 reviews | Active since Dec 2022

06 Sept 2024, 23:46

On Air TV billing false inaccurrate claims

After having completed a two year contract with On Air for the DSTV explora, almost a year ago, they continue to send sms notifications that the account is in arrears and threaten to hand us over to attorneys. I have contacted On Air on two occassions post the contract ending period and have not obtained a valid reason for additional claims beyond the official contract period. This is absolute *****ulent behaviour and is typical of how honest paying south african people end up with a bad credit rating due either incompetence by the business staff or as mentioned, *****ulent and ******* billing. They repeatedly say they will resend us a statement which they never do. How many other people are being subjected to dishonnest billing by On Air?

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Replies (1)
OnAir TV
OnAir TV's reply07 Sept 2024, 08:52
Official
Hi Ross

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team