on air TV bad service or ********

Bab bad service. You cannot bet a good response from them when they finally get back to you, takes more than a month to sort out a refund. After the refund, they have the audacity to debit again. Now I am battling to get through to them. The phone goes to voice commands, we wait in queue then get cut off. When I finally got through to speak to someone after 4 attempts, I spoke to a lady Chamiri, got cut off. I called back, got through to ntuko, only to get cut off. He didn't even bother to return my call, after I had explained everything to him. I finally got through with yet another attempt, And spoke to Thabiso. She advised I would need to speak to billing yet again, and cancel once again the debit order. She advised me she herself would speak to billing and it could take a while before a response........ This is quite ridiculous. How I am waiting for the call and refund. stay far away from this company.......